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Shipping & Returns

UK Orders

We offer  standard  delivery on all orders 

All orders are custom made which require a 30 day window from  final agreement of design 

we aim to deliver in approximately 30 days from manufacture

any return cost must be covered by the customer

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International Orders

We use various couriers to ship items ordered to international addresses 

The customer is responsible for all duties, charges and import taxes.

In the event of an order being returned to us, due to incorrect address information, a failed import tax / duty payment or for any other reason. We are not responsible for any costs involved in returning the item to us. We are not responsible for the cost of re-sending items. If your item is returned for one of these reasons and you would like a refund, this refund will be less any costs incurred in the process of returning the product to us, and we will not process the refund until the product is physically back with us.

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How We Deliver

Domestic orders are generally delivered either by DHL Parcel (UK Mail), or Royal Mail or Parcelforce

International orders are sent by various couriers.

Delivery Times

Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after midday, please calculate your delivery time as if your order had been placed the following working day.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay nevertheless all goods will be delivered within 60 days.

Tracking Your Order

You can contact us by  email to track your order process at any time.

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Missing, Damaged or Incorrect Orders

We try  hard to ensure that you receive your order in A1 condition, if you do not receive all your products please  e-mail to confirm they have been dispatched. All damaged goods must be notified to GRAVITY WHEELS as soon as reasonably possible.

Returns

GRAVITY  WHEELS have a 14 day returns policy. If you are unlucky enough to have a faulty product please contact us by email: gravitywheelsuk@gmail.com stating your order number and we will do our very best to resolve any issues as quickly as possible.

If you contact us to make a return we will give you a returns number to write on the package to help us process your return most efficiently.

Your returned item must be in the original packaging and in a saleable condition to be issued a refund. A 20% restocking fee ,

all return costs must be covered by the customer.

 

© 2025 by Gravity wheels uk. 

 

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